The first step in quality management is to define the quality plan -- identifying what quality expecations are, the processes that need to built into the project to ensure you are delivering to quality specifications of the project. And that all key project stakeholders are aware of the quality statement of the project. Next step is to esnure quality plans are followed through in the project -- so that we are doing the right things and delivering the right work
6. With lot of rework in construction projects, very important to have a quality assurance plan